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Frequently Asked Questions

Returns and Exchanges

All returns are done through our Return Center Portal. Click here to initiate a return or an exchange. Please note, the shipping fees on your returns are non-refundable. Karès will only cover the shipping fees for exchanges. For returns, the shipping fees will be covered by the customer. You have 30 days from receipt of your order to return an item. Click here to learn more about our returns and exchanges policies.

Refunds will be made using the original method of payment after the merchandise has been inspected. Refunds will be processed within 5 to 7 days of receipt of merchandise. It may take up to 7 additional business days depending on the financial institutions policies.

General Inquiries

Please note that all orders will be processes in CAD dollars and will be converted on your payment card. The USD currency is for displaying conversion only on the website.

Our gift cards are unavailable at this time.

We accept the following payments methods: Visa, Interac, AMEX, Mastercard, Apple Pay, Google Pay.

We recommend that you place your order on our website

To redeem a coupon code, enter the promo code at the shopping cart page before checkout. It may only be used once.

You can check the status of your order on your account. You may also contact us at

We offer flat rate shipping of only $5 across Canada and the USA.